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DISTRIBUTION SOFTWARE - SERVICE AND SUPPORT

RINAX X4 is more than just software. Every step of your computer installation and training is personally guided by one of our support personnel. This includes arranging for the installation of your internet service(s), preparing conversion programs for automating the transfer of data from your legacy system, designing and installing your computer network, transferring your live data prior to 'going on-line' and training your staff. Every detail of your installation is thoroughly planned so that the transition to your X4 system is as smooth as possible with the minimum interruption to your business. After the installation, our call center monitors your system's performance and our help desk staff are available to take your call. Periodically software updates with new enhancements are automatically uploaded to your system.

• Turn-key solution. Installation and training are included with all RINAX X4 systems
• Real-time support. VPN link to your system ensures a timely, effective response
• Monitoring. 'SupportLINK' nightly remote monitoring automatically checks and verifies critical processes and reports them to the RINAX call centre
• Call history. Our 'Tracker' Help Desk & Call Tracking system ensures your calls are handled promptly and effectively
• Security. Your company's vital information is protected with hardware and software firewalls
• Communication. Exchange information with suppliers and customers with international EDI standards for purchase orders, price updates and stock enquiries
• Backup. Your data files are safe-guarded against fire, theft, vandalism and system failure with a self-checking tape backup system
• Service. RINAX customers are protected by an on-going software service & support program that ensures personal help is available and you receive on-going enhancements to your software